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[0001] This application claims the benefit of U.S. Provisional Application No. 60/433,034, filed on Dec. 12, 2002, entitled “Customized Call Termination Solutions,” which application is hereby incorporated herein by reference.
[0002] The present invention relates generally to telecommunications, and more particularly to a system and method for customized call termination.
[0003] To initiate a telephone call, a calling party typically dials a telephone number. The telephone system will then contact the called party and provide feedback to the calling party regarding the status of the call. For example, a busy signal will result if the called party's phone is in an off-hook condition (i.e., already engaged in a call session). If the called party's telephone is not available, the calling party may receive an error tone indicating that the call cannot be completed.
[0004] If a connection can be made, the calling party will be informed by a ringback. Ringback is an audio tone that the calling party receives after dialing a number but before a connection with the called party is completed. This signal is generated by the telephone system rather than the called party and indicates that the called party is receiving a ringing signal.
[0005] In 2002, a service became available in Korea where traditional ringback tones could be replaced with other sounds. When placing a telephone call, a caller hears a clip of music or other sound effect. The ringback tones are stored in a server at a central telecom switch. Software made by the equipment provider and/or the carrier matches the incoming calls with numbers of subscribers in a database. The ringback tone is then broadcast out as a telecommunications signal each time the subscriber is called.
[0006] The preferred embodiment of the present invention pertains to the provision of telecommunications subscriber customizable features for call services. In particular, aspects of the invention pertain to the provision of features that can be selected by a subscriber of telecommunications services as a substitute for conventional call termination tones, commonly referred to as “call ringing” or “call ringback”, that are employed in conventional wireline and wireless communications applications.
[0007] The custom ringback tone capability provides the mechanisms to support ringback services which will enable the subscriber to select personalized music clips, announcements, audio clips, etc. to be played to the calling party in place of the existing standard ringback tone presented today. The service would provide the subscriber with the capability to select the desired personalized ringback tone.
[0008] The ringback tones will typically be clips of musical composition, announcements, audio clips, video clips, etc. that the service control point instructs the switch and an intelligent peripheral to play back to the calling party in place of standard ringing. When the custom ringback mechanisms are used to support a terminating service, the calling party will hear the custom ringback tone, music clip, or announcement chosen by the terminating party as part of their terminating IN service. For multimedia capable terminals (mobile or land line), the call termination can be in the form of multimedia, such as a music video, news clipping service, or the like. Another aspect of the invention provides for a subscriber to an enhanced call ringback service receiving the preferred call termination content (music, multimedia, etc.) when placing an outgoing call, as can occur when original a call session from a terminal associated with the subscriber's account. Such call service can be established to provide the caller's preferred call termination solution, even in instances where the called party has arranged for a specific call termination solution to be provided when the called party's telephone number is dialed.
[0009] A preferred embodiment of the present invention teaches a method for providing custom ringback in a telecommunications network. An initiation of a communication between a first party and a second party is received, e.g., at a mobile switching center. A service control point is contacted to determine a custom ringback feature. An intelligent peripheral is then connected to the first party. The intelligent peripheral provides a custom ringback to the first party based upon the custom ringback feature. While the custom ringback is being provided, the switch attempts to connect the first party with the second party.
[0010] In accordance with another preferred embodiment of the present invention, a telecommunications system includes a service control point storing information indicating how a telephone call should be handled. This information includes information related to a custom ringback service. An intelligent peripheral has access to at least one custom ringback clip. At least one switch communicates with the service control point and the intelligent peripheral. This switch(es) is configured to route the custom ringback clip (e.g., music or video) from the intelligent peripheral to a caller based upon the information related to a custom ringback service stored in the service control point.
[0011] For a more complete understanding of the present invention, and the advantages thereof, reference is now made to the following descriptions taken in conjunction with the accompanying drawing, in which:
[0012]
[0013]
[0014]
[0015] FIGS.
[0016] The making and using of the presently preferred embodiments are discussed in detail below. It should be appreciated, however, that the present invention provides many applicable inventive concepts that can be embodied in a wide variety of specific contexts. The specific embodiments discussed are merely illustrative of specific ways to make and use the invention, and do not limit the scope of the invention.
[0017] The present invention will be described with respect to preferred embodiments in a specific context, namely a wireless telephone network. Two particular examples will be provided for a GSM network. Aspects of the invention may also be applied, however, to other communications networks including, but not limited to, other wireless protocols (e.g., CDMA, TDMA, and land-line networks, including those that use CS1 and CS2 Wireline INAP.
[0018] In one aspect, the present invention allows the operator of a telecommunication network to deploy the user selected ring back tones, music clips, and announcements to a subscriber. These techniques enhance existing intelligent network (IN) mechanisms, without violating the current and existing compliances. This functionality is applicable to both originating and terminating IN custom ringback services and can be combined with any current existing services, such as prepaid, VPN (virtual private network), or as a standalone postpaid IN based service. Combining the custom ringback mechanisms with an existing IN service can be achieved with the addition of minimal Network components, e.g., an SCP and IPIWR, and without requiring excessive Network development on the switches.
[0019] When the custom ringback mechanisms are used to support a terminating service, the calling party will hear the custom ringback tone, music clip, or announcement chosen by the terminating party as part of their terminating IN service. The custom ringback will be heard in place of the existing network-wide ringing tones currently heard today. When the custom ringback mechanisms are used to support an originating service, the calling party will hear the custom ringback tone, music clip, or announcement chosen by the originating party as part of their originating service. The custom ringback will be heard in place of the existing network-wide ringing tones ordinarily provided by the service provider.
[0020] A first embodiment of the invention will now be described with respect to
[0021] Three mobile switching centers (MSC)
[0022] MSC
[0023] SCP
[0024] In this embodiment, the intelligent peripheral (IP)
[0025] As will be discussed in more detail below, in this example, the IP
[0026] In one embodiment, IP
[0027] While the custom ringback is can be in the form of an audio clip, the present invention is not so limited. For example, IP
[0028] Operation of a first embodiment will now be described with respect to the flow chart of
[0029] To initiate the process, the user at telephone
[0030] The MSC
[0031] Assuming that user
[0032] In response to the inquiry from MSC
[0033] MSC
[0034] The IP
[0035] In the preferred embodiment, the custom ringtone is a music (or other audio) clip that is selected from a number of options stored on the IP
[0036] When the connection with called party
[0037]
[0038] Operation of the system of
[0039] A more detailed example of an implementation of the present invention will now be discussed. In this example, the network
[0040] The first embodiment to be discussed implements custom ringback via a solution referred to as the CONNECT solution. After some discussion, two examples will be described with respect to
[0041] The CONNECT solution provides the option for the SCP to monitor the call for PrePaid Subscribers via an IN message such as the Request Report BCSM Event (RRBE) with Event Detection Point (EDP) of Answer/Disconnect set, or for PostPaid subscriber to send the RRBE with only Answer set.
[0042] For the ANSI market, the Embedded scfID and corrID should be part of the called party number in any ISUP IAM (incoming address message), or TUP LAI message. The Generic Number allows the specification of an Additional Calling Party Number. The standards define a reserved range of NQI IE values 80-FE (HEX). The digits in the Generic Number will be the embedded SCHDI/CORRID for the IP/IVR providing the personalized ringback tones. The information in the IP Address of the Generic Number Parameter is used by the MSC to route to the IP/IVR. The IP Address digits are also used by the IP/IVR for use in the ARI (Assist Request Instructions) Message. The digit sequence should be agreed upon between the SCP and IP/IVR in order to allow the IP to distinguish between the SCFIF and CORRID without explicit delimiters. This agreement should be made between the SCP and the IP/IVR. The MSC translations will use 123456 to do the translation to an external IP or IVR. In this example, 123 and 456 will be scfID and corrID address that the external IP or IVR box can use for ARI query to the SCP.
[0043] For the ETC solution, for an ITU/ETSI V3 ISUP link to external IP or IVR, the ETC operation can send down scfID and corrID in explicit format. The ISUP IAM supports the two parameters separately; embedded format is not required for ITU/ETSI V3 ISUP trunk. The DRA will contain the digit string necessary to route the call to the IP/IVR. The MSC translations will use 123456 to do the translation to an external IP or IVR. In this example, 123 and 456 will be scfID and corrID address that the external IP or IVR box can use for ARI query to the SCP.
[0044] When implemented with an MSC that is presently available from Nortel Networks, the ringback tone mechanisms do not require additional or enhancements to existing Nortel Networks' MSC and/or HLR hardware. However, to support the entire ringback tone solution across the network, there is a direct dependency on the SCP and IPIIVR. The SCP and IP/IVR requirements will now be discussed.
[0045] Looking at the SCP first, the MSC/SSP (service switching point, which is MSC software that enables IN services) and the SCP ringback service will be configured to support the CAMEL P2 Generic Number parameter with an NQI value in the CONNECT operation to provide the Ringback Tone mechanisms as follows:
[0046] In this operation, DRA (destination routing address) is the standard DRA parameter of the CONNECT operation. It contains the address of Subscriber ‘B’ for the MSC to use on the second SRI and for call completion. The Generic Number allows the specification of an Additional Calling Party Number. The standards define a reserved range of Number Qualifier Identifier (NQI) IE values of 80-FE (HEX). The digits in the Generic Number will be the embedded SCFID/CORRID for the IP/IVR providing the personalized RingBack Tones. The NQI value will be configurable via an MSC configurable value. On a Nortel MSC, this configurable value is an Office Parameter. The MSC/SSP will provide the Ringback mechanisms when the CONNECT NQI value equals the NQI value in this parameter. The default NQI value will be ‘$’. Table 1 shows a generic number parameter field. This table is taken from ITU-T Q.763, namely
TABLE 1 8 7 6 5 4 3 2 1 1 Number qualifier indicator 2 O/E Nature of address indicator 3 NI Numbering plan indicator Address presentation Screening indicator restricted indicator 4 2nd address signal 1st address signal . . . . . . . . . m Filler (if necessary) nth address signal
[0047] While not necessary in a general solution, when using existing Nortel equipment, the SCP should send the CONNECT in a CONTINUE package. The information in the IP Address of the Generic Number Parameter is used by the MSC to route to the IP/IVR. This information is also used by the IP/IVR for use in the ARI (Assist Request Instructions) Message. The digit sequence should be agreed upon between the SCP and IP/IVR in order to allow the IP to distinguish between the SCHID and CORRID without explicit delimiters. This agreement is desired, as special hex digits to explicitly identify the SCFID and CORRID are not supported in the Generic Number address.
[0048] The embedded scfID and corrID should be part of the called party number in any ANSI ISUP and/or ETSI ISUP IAM message. The ISUP CdPN limitation is 24 digits, thus the scfID and corrID should not exceed this ISUP limit. The address in the Generic Number parameter will be mapped to the CdPN of the outgoing ANSI/ETSI IAM sent to the IP/IVR. The MSC translations will need to be provisioned to do the translation to an external IP or IVR.
[0049] The SCP should embed the SCP/CORRID digits in the Generic Number SCFBD/CORRID for the IP/IVR providing the personalized RingBack Tones. This information is needed by the IP/IVR for use in the ARI (Assist Request Instructions) Message. The digit sequence needs to be agreed upon between the SCP and IP/IVR in order to allow the IP to distinguish between the SCFID and CORRID without explicit delimiters. This agreement is should be made because special hex digits to explicitly identify the SCFID and CORRID are not supported in the Generic Number address.
[0050] When using existing Nortel Networks equipment, the NQI value will be configurable via an Office Parameter in Table OFCVAR (a Nortel provisioning tool) on the Nortel Networks MSC. The MSC/SSP will provide the Ringback mechanisms when the CONNECT NQI value equals the NQI value in this parameter. The value is a single value in the range of 80H-FEH with a default of ‘$’. The value provisioned on the MSC must correspond to the NQI value the SCP will send to invoke the Ringback mechanisms on the MSC.
[0051] The impact of a special NQI in Generic Number will now be discussed. The custom usage of the NQI value in this Custom Ringback solution is not compatible with a Custom Ringback Service that modifies the Subscriber's Calling Line Identification. There is no impact on GSM CLI.
[0052] The SCP should indicate Suppression of Announcements (SoA) in the CONNECT message to prevent the Terminator's serving MSC from playing the SoA controlled RANNs (recorded announcements) for subscribers, as defined in the CAMEL standards. The SoA optional parameter does not control Call Progress Announcements played at the Terminator's serving MSC or Treatment Announcements played at the Originator's serving MSC.
[0053] For data/fax calls, the SCP should not instruct the MSC to invoke the custom ringback capabilities. Much like the SCP should not play tones or warnings for data/fax calls because they require a voice path, the same applies to the Ringback Service providing audio/video clips.
[0054] The situation with call forwarding will now be discussed, where it is assumed that ‘C’ is a ringback subscriber who receives a call from party ‘A’ through party ‘B’ (A→B; B→C). If ‘C’ is a ringback subscriber, the SCP should not direct the MSC to play the personalized Ringback Tones for ‘C’ unless the system includes a mechanism to ensure that A will hear C's custom ring-tone. In the preferred embodiment, the MSC would not send CONNECT [DRA; Generic Number]. The DP12 InitDP for ‘C’ will indicate CF has occurred: CdPN=C; CgPN=A; RedirPartyID=B. The SCP can use this unique set of information in the DP12 InitDP to make the determination not to play music. In other embodiments, this feature could be added.
[0055] The IP/IVR will now be considered. In a first case, the IP/IVR sends an address complete message (ACM) only. In this case, the ACM should contain the information [In-Band-Info; BCIL No Charge] (where BCI is Backward Call Indicator). Here the MSC should to be able to know whether or not to wait for an ANM (Answer Message, which is an ISUP message).
[0056] In a second case, the IP/IVR sends an ACM followed by ANM. In this case, the MSC should to be able to know whether or not to wait for an ANM. For those IP/IVRs that send an ACM message followed by an ANM message, the ACM should contain the information [NO In-Band-Info; BCIP No Charge] and the ANM should contain the information [BCI: No Charge]. The MSC/SSP will not report Answer to the SCP and the MSC will not start the AC/ACR timer when BCI=‘No Charge’.
[0057] Further, the IP will need to support the Ringback Tone requirement. The SCP and the IP will need to support the proper CAMEL Messaging in order to mutually identify the selected personalized Ringback Tone. The Ringback Tones will be clips of musical composition, announcements, audio clips, video clips, interactive executables, etc. that will be played back to the Calling Party.
[0058] The Embedded scfID and corrID should be part of the called party number in any ANSI ISUP and/or ETSI ISUP IAM message. The ISUP CdPN limitation is 24 digits, thus the scfID and corrID should not exceed this ISUP limit. The address in the Generic Number parameter will be mapped to the CdPN of the outgoing ANSI/ETSI LAM sent to the IP/IVR. The MSC translations will need to be provisioned to do the translation to an external IP or WR.
[0059] The SCP should embed the SCP/CORRID digits in the Generic Number SCFID/CORRID for the IP/IVR providing the personalized RingBack Tones. This information is needed by the IP/IVR for use in the ARI (Assist Request Instructions) Message. The digit sequence should be agreed upon between the SCP and IP/IVR in order to allow the IP to distinguish between the SCFID and CORRID without explicit delimiters. This agreement is desired because special hex digits to explicitly identify the SCFID and CORRID are not supported in the Generic Number address.
[0060] Two specific examples of operation of a GSM network with CONNECT Ringback Support will be described with respect to
[0061] Referring now to
[0062] Step
[0063] Step
[0064] Step
[0065] Step
[0066] Steps
[0067] Step
[0068] Steps
[0069] At this point, music is playing. Personalized Ringback is played to ‘A’ until ‘B’ answers or the music clip ends. Steps
[0070] Step
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[0072] Step
[0073] Step
[0074] Step
[0075] Step
[0076] Step
[0077] Step
[0078] Step
[0079] Step
[0080] The second example discussed above will now be discussed with respect to
[0081] Step
[0082] Step
[0083] Step
[0084] Step
[0085] Steps
[0086] Steps
[0087] Steps
[0088] At this point, the custom ringtone is playing. Personalized Ringback is played to ‘A’ until ‘B’ answers or the music clip ends. During this time, steps
[0089] Step
[0090] Step
[0091] Step
[0092] Step
[0093] Step
[0094] Step
[0095] Step
[0096] Step
[0097] Step
[0098] Step
[0099] Another embodiment of the present invention implements custom ringback in a GSM network in an in alternate fashion, using the Establish Temporary Connection message (an IN message). This embodiment will now be discussed. The ETC solution may be suitable for Post Paid Subscribers wishing to subscribe to a custom ringback service.
[0100] For the Post Paid Custom Ringback service, the MSC will provide the required billing data. Accordingly, the custom Ringback service is not required to monitor the Post Paid IN call once the Calling and Called party have been bridged. For the ETC based solution, once the SCP receives the ‘Empty End’ message, the SCP knows that final answer has occurred and the service has been provided.
[0101] For the ANSI market, the Embedded scfID and corrID should be part of the called party number in any ISUP IAM message, or TUP LAI message. It requires inserting a hex digit, such as #B to differentiate the IP routing address and scfID and corrID. The service can insert a DRA2 value in the extension container of the ETC message, such as 123456#123#456. The MSC translations will use 123456 to do the translation to an external IP or IVR. In this example, 123 and 456 will be scfID and corrID address that the external IP or IVR box can use for ARI query to the SCP.
[0102] For an ITU/ETSI V3 ISUP link to external IP or IVR, the ETC operation can send down scfID and corrID in explicit format. The ISUP IAM supports the two parameters separately. An embedded format is not required for ITU/ETSI V3 ISUP trunk.
[0103] There is a limitation with the ETC method. The service may not be able perform further call monitoring after the calling party and called party are bridged when the service implements the ETC solution. This solution would not be recommended for a PrePaid/Custom Ringback service because it would not permit the MSC to notify the PrePaid service of ‘Disconnect’. Unless these issues are overcome, the ETC solution is best suited for Post Paid IN Ringback services.
[0104]
[0105] Step
[0106] Step
[0107] Step
[0108] At this point the call flow continues as described for the CONNECT solution, with the IP communicating w/the SCP, the IP sending the ACM/ANM, the MSC playing the ringback tone until the timer expires, then the MSC performing standard terminating GSM and finagling ending the ringback tone upon receipt of Answer from the Terminating party.
[0109] While the invention has been described in detail in connection with its application in a Global System for Mobile Communications (GSM)—compliant wireless communications environment, it is to be appreciated and understood that the principles and teachings of the call termination solutions described herein are likewise applicable to wireline environments as well as to wireless communications environments that are compliant with other wireless standards, such as those promulgated by the Third General Partnership Project (“
[0110] Moreover, while the invention has been described in connection with call termination services in the form of audible customizable features provided a call originating party (“caller A”) by the called party (“caller B”), it is to be appreciated that such services could instead be available to such call originator as a function of subscriber services afforded to such call originator through the originator's service provider. Further, while the foregoing call termination services have been described in connection with customizable music offerings, such services need not be limited to musical offerings, and can instead be voice alone, as may occur with the provision of services that provide subscriber with updates to news events, financial news, and the like, or any form of voice in combination with music. Likewise, the call termination services can optionally be in the form of video services, along or in combination with audio, available for receipt by suitably equipped terminals at the appropriate end of the call. Such would permit, for example, the playing of music-video program content in lieu of conventional call termination “ringing” sounds. The provision of a “video” or “multimedia gateway” as depicted in the above description, is one envisioned means of implementing multimedia call termination services.
[0111] Moreover, while the invention has been described in connection with call termination services in the form of audible customizable features provided a call originating party (“caller A”) by the called party (“caller B”), it is to be appreciated that such services could instead be available to such call originator as a function of subscriber services afforded to such call originator through the originator's service provider. Further, while the foregoing call termination services have been described in connection with customizable music offerings, such services need not be limited to musical offerings, and can instead be voice alone, as may occur with the provision of services that provide subscriber with updates to news events, financial news, and the like, or any form of voice in combination with music. Likewise, the call termination services can optionally be in the form of video services, along or in combination with audio, available for receipt by suitably equipped terminals at the appropriate end of the call. Such would permit, for example, the playing of music-video program content in lieu of conventional call termination “ringing” sounds. The provision of a “video” or “multimedia gateway” as depicted in the accompanying slides, is one envisioned means of implementing multimedia call termination services.
[0112] While this invention has been described with reference to illustrative embodiments, this description is not intended to be construed in a limiting sense. Various modifications and combinations of the illustrative embodiments, as well as other embodiments of the invention, will be apparent to persons skilled in the art upon reference to the description. It is therefore intended that the appended claims encompass any such modifications or embodiments.